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40-44 Ventura Road Mermaid Beach
Queensland 4218
Australia

Email Us
PH +61 7 5575 6100
Fax +61 7 5575 6199


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FAQ (Including Terms and Conditions)

Need more information? The answer may be here.

Standard Occupancy:

1 Bedroom Apartment = 2 persons
2 Bedroom Apartment = 4 persons

2 extra persons can be accommodated on a double sofa bed in the lounge. Extra person charges apply to the use of the sofa bed.

Children under 2 are free except when requiring any additional bedding.

Arrival and Departure:

Check in time 2:00 pm - Office Hours are 8.30am to 5.00pm. Any arrivals outside of these hours should be arranged with us at least 48 hrs ahead of arrival.

Check out time 10:00am

Apartment Servicing:

Apartments are self serviced and all linen is provided on arrival or every 7 days. A surcharge applies for additional linen.

Deposits and Payments:

Full payment is required at the time of booking unless otherwise arranged with management. This is to secure the booking. Upon payment a confirmation letter is sent confirming the booked accommodation.

Check-in and Check-out:

Standard check-in is 2pm and standard check out is 10am.
For guaranteed check in prior to 2pm, a unit must be reserved from the previous night and therefore includes an additional nightly charge.
For arrival outside our resort standard reception closing time of 5pm, please advise arrival details at time of booking or at least 48 hours before arrival.

All late check-outs are due to availability and must be requested the morning of check-out, prior to 10am. Late check-out up to 11am is at the discretion of the resort manager. Late check-out after 11am will result in the following additional charges being applied to your account:

  • 11am – 2pm $20.00 per hour
  • After 2pm the full daily rate applies

Cancellations:

MID / HIGH SEASON
If the booking is cancelled 28 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $50.
If the booking is cancelled 28 days or less prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $50 will be deducted from the deposit held before the remainder is refunded.

LOW SEASON
If the booking is cancelled 14 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $50.
If the booking is cancelled 14 days or less prior to the planned arrival date, there will be no refund unless, and until, the premises are re-let for the total period of the original booking. If rebooked, an administration fee of $50 will be deducted from the deposit held before the remainder is refunded.

No part refunds are made for early departure.

All refunds are at discretion of management.

Baby Equipment:

Cot rental is available and must be pre-booked in advance.

Transfers, Rentals & Reservations:

Our reservations desk can pre-book your airport transfers, car rental and bookings to theme parks, tours and entertainment.

Schoolies Festival:

Mermaid Beach Park View does not have the policies, procedures or resources to accommodate the unique needs of school leavers during the annual "Schoolies Festival". In particular, we do not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of our guests during this period. For this reason we reserve the right to reject bookings from school and/or university leavers for the period between mid November to early December.

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